Support

Contact us

Need a hand with SunSite? We're a small team and we read every message. Email us at xianengqi@gmail.com and we'll typically get back to you within 1–2 business days.

Whether you've hit a snag during a shade survey, have a question about your subscription, or just want to suggest an improvement, we'd love to hear from you.

What to include for faster help

The more we know up front, the quicker we can sort things out. When you write in, please include:

• Your device model — for example, iPhone 15 Pro.
• Your iOS version — find it in the Settings app under General, then About.
• Your SunSite app version — shown on the app's help or settings screen.
• The steps that led to the issue — what you were doing, what you expected to happen, and what happened instead. Screenshots are very welcome.

Quick answers

How do I manage or cancel my subscription?

SunSite Pro is an auto-renewing subscription sold through Apple's App Store. Subscriptions, including cancellation, are handled in your App Store account settings, not inside SunSite. Open the Settings app, tap your name at the top, then tap Subscriptions to view, change, or cancel SunSite Pro.

How do I restore a purchase?

If you've subscribed before — for example after reinstalling the app or switching to a new device — use the Restore Purchases option on SunSite's paywall to bring back your active subscription. Just make sure you're signed in with the same Apple ID you originally used.

Where is my survey data stored?

All of your survey data — projects, customer names and addresses, photos, GPS coordinates, roof outlines, and generated PDF reports — is stored locally on your device only. SunSite has no account and no server of its own, so nothing leaves your device unless you choose to share a report through the iOS share sheet. You can delete any of it at any time. For the full picture, see our Privacy Policy.

How do I get a refund?

Because Apple processes all payments, refunds are handled by Apple, not by SunSite. You can request a refund through Apple at reportaproblem.apple.com or directly from your purchase history in the App Store. If you're unsure whether a charge is correct, email us first and we'll help you figure out the next step.

Helpful links

• Help & Tutorial — a walkthrough of running a shade survey and generating your report.
• Privacy Policy — exactly what data SunSite handles and where it lives.
• Terms of Service — the terms that apply when you use the app.

Still stuck? Reach out any time at xianengqi@gmail.com.